User accounts
- How do I log into LSM
- What if I forget my password?
- How do I know if my account is linked to SSO?
- How do I link my user account to my institutional login?
- How do I unlink my account from institutional single sign on?
- Who manages user accounts in LSM?
- How can I find out who has access to LSM for my institution?
- What do the different account permissions mean?
- How do I add new users to LSM?
- How do I edit users to LSM?
- How do I remove users to LSM?
- What do contact roles do in LSM?
- What contact roles exist for my institution?
- What do the different contact roles mean?
- How do I add, edit or remove contact roles to LSM?
- What access details can be stored in LSM?
- What are the benefits of storing access details in LSM?
- Who can update access details in LSM?
- How do I find my access details?
- How do I edit access details in LSM?
LSM Catalogue
- How to search the catalogue on LSM
- How to refine your search
- Advanced Search Features
- How do I know if a product allows free trials?
- How do I find products with free trials available through the catalogue?
- How do I apply for a free trial?
- What happens after I request a free trial?
- General Wishlist FAQs
- What is the purpose of the LSM Wishlist?
- Who can use the Wishlist?
- How do I access the Wishlist?
- Wishlist Functionality FAQs
- How to add items to your Wishlist
- How to add a note to a Wishlist item
- How to remove items from your Wishlist
Ordering/Orders in LSM
- Who can order items in LSM?
- Purchase Now vs Quotations
- How to purchase items in LSM
- Adding items to your basket
- The LSM checkout and basket process
- Requesting a Quote on LSM
- Quotation vs Purchase now
- Selecting items for your quotation
- Processing your quotation
- Quotation Troubleshooting
- I have received a quotation from the publisher – why is this not visible in LSM?
- Cancelling Subscriptions FAQs
- Why might an institution request a cancellation?
- How do I know if I can opt out of my subscription?
- How do cancellations work in LSM?
- How do I request to cancel a subscription in LSM?
- How do I request to cancel a Product Content Option?
- Troubleshooting Cancellations
- I cannot see the option to cancel a subscription
- I have requested a cancellation and nothing has happened
- How will I know when the opt out period for my multi-year agreement starts?
- I need to cancel due to budgetary cuts – what do I do?
- Where can I find the PO number for a subscription?
- Editing the customer PO number for an order
We update our guides to reflect changes in the LSM platform but if you notice any errors or inconsistencies, please email the helpdesk to let us know so that we can fix them.
