A root and branch review of the catalogue and online ordering function of the Jisc Collections website, which included a series of focus group meetings with service users, identified a number of areas where improvements were necessary. We required more adaptability to accommodate the increased complexity, plus a variety of licensing and business models for digital content that we negotiate. We also needed more robust infrastructure to enable us to integrate with other Jisc systems (finance, CRM) and our other library support services, such as Knowledge Base+.
Internally, we wanted more data automation and improved reporting to support and inform future negotiations. The development also forms part of our Transforming Library Support Services programme, one aim of which is to provide a coherent service offer with a consistent look and feel. The new site has the same look and feel as other Jisc services, including the recently launched Library hub services.
