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See below for frequently asked questions about Licence subscriptions manager. For further queries, please contact the Helpdesk.
Licence subscriptions manager is Jisc's online ordering service for digital content agreements. Users can browse products and services, then manage those subscriptions in one central place.
Yes. Licence subscriptions manager is included within the core subscription for Jisc members.
Transaction management charges or TMCs are charges applied to licence agreements invoiced by Jisc. They are designed to cover the costs associated with providing an administration service to pay content owners/vendors on behalf of a Jisc member or customer. They are set as fixed amounts, determined by multiple factors. TMCs are calculated after a product is added to a customer's basket and are visible during the checkout process.
For full details, please see our transaction management charges rules with accompanying FAQs.
You need to use Licence subscriptions manager to sign-up to Jisc's other optional services; such as TNE licensing, e-books for FE and JUSP. In future developments, we will be adding the Chest licensed content and software agreements to Licence subscriptions manager.
While browsing the LSM catalogue, customers can choose to add items that they wish to buy to the "Basket". This works in a similar way to many other e-commerce websites. Items in the basket can be purchased by choosing "check out".
Please note, a basket will be locked for other users for that account by default to prevent other users adding items to the basket whilst an existing order is being processed.
The initial basket total displays the subscription fees you can expect to pay over the lifetime of the agreement. Options for you to pay annually or for multiple years upfront are presented in the Order Options stage of the basket journey.
Certain products are charged at the UK standard VAT rate of 20%, whereas others are charged at the zero rate of VAT, which applies for certain electronic publications (see guidance on gov.uk). This also applies to certain sets of content (Product Content Options). The VAT status of every product and every PCO is stated on the product pages and is visible to institutions before they add the product to their basket.
If you have requested a quotation, it will not be visible in LSM until the quote has been provided to Jisc staff and added to the system. The quote request will display on the "My Quotations" page as "pending".
Once the publisher has provided the quote to Jisc, the status will change to "Ready". You will receive an automatic email from the LSM system to confirm when the quote is ready.
It is not currently possible to edit the contacts and contact roles using the "My Account" tab in LSM. Please contact the helpdesk to update any contact information by emailing help.digitalresources@jisc.ac.uk.
If your institution is not already a Jisc Collections member (HE, FE, or Research/UKRI), you will need to register as an Affiliate Member of Jisc Collections in order to use Licence subscriptions manager to subscribe to Jisc Collections negotiated agreements.
To be eligible for Affiliate Membership of Jisc Collections, an organisation must have been through our eligibility process confirming:
Non-academic affiliate members can include not for profit third sector bodies, some health providers and governmental organisations. These institutions must provide FTE information to Jisc relating to all relevant staff to establish a Jisc Band.
Academic affiliate members are institutions who aren't already Jisc HE or FE members, who are delivering an education service at level 3 and above above (England, Wales and Northern Ireland, or Scottish equivalency) or delivering primary not-for-profit research as the organisation's main purpose. These institutions must provide revenue information to Jisc for the last year and prior two years (if available) in order to establish a Jisc Band.
If you are interested in becoming an Affiliate Member of Jisc Collections please contact the Helpdesk: help.digitalresources@jisc.ac.uk
If you have been through the eligibility process and confirmed eligible:
Please login to Licence Subscriptions Manager and browse to the relevant membership catalogue page (Academic or Non-Academic). Select your package option(s), add the agreement to your basket, and click on the "Agree Terms" button at the checkout.
Your liability in any year is to pay the minimum annual Affiliate Membership service fee, which enables you to participate in up to three active Jisc Collections licence agreements.
Where Licensed Institutions have elected to pay the full three-year fee upfront, Jisc will invoice Licensed Institutions for the full fee on receipt of a completed order.
Where Licensed Institutions have elected to pay annually, Jisc will invoice for the initial fee on receipt of a completed order. Sites will then be invoiced annually two months in advance of the anniversary of their licence start date until the end of the licence.
You are advised that because of the requirement for Jisc to collect monies due before the anniversary date two charges may initially fall into one academic accounting year.
Where Jisc is responsible for invoicing, all Purchase orders must be made out to Jisc Services Ltd, 4 Portwall Lane, Bristol, BS1 6NB to cover all charges plus VAT.
All terms contained in a PO are expressly rejected and do not form part of the Licence or vary the Licence terms in any way.
Payments are due within thirty days of invoice date; recipients of late payments are entitled to interest in accordance with UK statutory provisions.
Our invoices contain values that are rounded to the nearest whole penny or cent, so this may sometimes mean that the total value of our documents is affected by the rounding. For example, the net value + the tax value does not match with the gross value with a variance of 0.01. If your finance system does not calculate the total value to the same figure that is quoted on your invoice, please process payment to Jisc Services Limited less the penny difference. We are sorry to let you know that we cannot reissue the invoice to remove this difference.
Please consult our How to download TSV title list files from LSM guide.