Terms & conditions

1. Your user account

If you use Licence subscriptions manager, you are responsible for maintaining the confidentiality of your user account and for restricting access your organisation's account (including the account members listed in the My team, My quotations and Access details areas in the account) to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account username or password, and that the members of staff who are placing subscription orders on this site are authorised to do so on behalf of their organisation. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else (other members of staff who are authorised to access their account should have their own individual login details* i.e. “user accounts” along with the appropriate user permissions such as who is allowed to place orders in addition to the account owner*, created in the My Team section of the membership account), or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us ("Jisc Collections") with are correct and complete and inform us immediately of any changes to the information that you provided (including the account members) when registering. You can access and update much of the information you provided us with in your account dashboard.

* The Account Owner has overall responsibility for managing the organisation account on behalf of their institution. An account owner has full permissions i.e. your own unique username and password to access the account, being able to place orders on the site, manage subscriptions, create user accounts for other members of staff and determine the permission for each user, request to cancel subscriptions (where relevant), edit your own details and edit account details.

*To make sure Jisc Licencing complies with contractual agreements with our suppliers,  the use of generic email addresses on user accounts is not permitted.

Jisc reserves the right to refuse access to the account dashboard areas (My Subscriptions, My Account, Wishlist, Basket) of the website, terminate accounts, remove or edit content at our discretion.

2. Privacy

Please review our Privacy notice, which explains how we use any information about you that we receive.

3. Cookies

This website uses cookies. They are used in order to make this website work, for site security, enhance the user experience, and provide information to Jisc Collections.

Please review our Cookies notice, which also governs your visit to our website, to understand our practices.

4. Access to Licence subscriptions manager

We will do our utmost to ensure that availability of Licence subscriptions manager will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Terms of use for Licence subscriptions manager access

You may use read and copy material contained on Licence subscriptions manager for personal and educational (non-commercial) purposes, but not download (other than the Licence Agreements, publications, reports, other materials which we provide on our site for downloading such as podcasts, vidcasts, flash animations / videos and page caching) or modify it, except with our express written consent. The permitted use of this website does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another party.

Data mining, robots, or similar data gathering and extraction tools by our members for educational purposes is permitted.

License subscriptions manager may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Jisc and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising our or our affiliates’ names or trademarks without our express written consent. Any unauthorised use terminates the permission to use Licence subscription manager.

You can create a hyperlink to the pages of our website as long as the link does not portray Jisc Collections, our affiliates, or our/their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Jisc Collections logo (including project logos) or other proprietary graphic or trademark as part of the link without our express written consent.

6. Conditions relating to subscriptions to products

This section deals with conditions relating to subscriptions to the online resources included in the Catalogue on our website. Please read the respective licence agreement for each product in the catalogue to see their terms and conditions.

7. Our contract

When you place an order to subscribe to a product from the catalogue on Licence subscriptions manager, you will need to confirm your acceptance of the Terms and Conditions of the respective licence agreements by proceeding to the Checkout and clicking on the “I Confirm and place order” in the Subscription Order and Acceptance Form. Once this has been done we will send you notifications confirming receipt of your subscription and containing the details of your subscription. Your order represents an offer to us to subscribe to a product which is accepted by us when we send you notifications that we’ve processed your subscription (the "Order confirmations") and that your access details have been forwarded to the publisher / content provider to activate your subscription. That acceptance will be complete at the time we send the Order Confirmations.

If all or part of your order includes an option to pay by credit / debit card, the order will not be complete until the card has been authorised online by your issuing bank via our Payment Service Provider SagePay. If the card authorisation fails in our payment gateway then you will be prompted to try again or choose an alternative payment option in order to complete your subscription order and acceptance. Once the card has been successfully authorised in SagePay we will send you notifications (the "Order confirmations") confirming receipt of your subscription and containing the details of your subscription. Please note that we can only process these payments against products priced in sterling (GBP) and where Jisc is responsible for invoicing the subscription(s). Please note that we are unable to take credit or debit card payments for sterling invoices with a total payable amount of over £100,000.00. All other products that are not in sterling will need to be paid for separately either via bank transfer (BACS), CHAPS or cheque. If you have any queries regarding credit / debit card payments, please contact our Helpdesk or call us on +44 (0)20 3006 6088.

If the Terms and Conditions of the respective licence agreements for a product cannot be accepted at the same time the order is being placed, the acceptance of your order request will be partially complete at the time we send the Order confirmations, as the licence agreement will need to be accepted at a later date.

8. Subscription cancellations

In most cases when you subscribe to a product from our catalogue on behalf of your institution, subscribers are legally bound to the payment of the full total subscription fees relevant to their institution for the remainder of the agreement. We have negotiated opt–out clauses in most of our agreements. Please read the licence agreements for each respective product. To check whether an opt–out clause is included in an agreement, please see the "Term and Termination" clause.

If you have made a mistake with your order, please let us know as soon as possible, preferably within 24 hours.

9. Pricing

All prices are exclusive of VAT unless stated otherwise. Subscription prices are currently quoted in either of the following currencies: sterling, Euros, US dollars or Swiss francs.

The conditions of use and sale was last updated 30 September 2019.